ServiceNow, Inc. Jobs

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ServiceNow is seeking an Enterprise Architecture Area VP for the Americas. The Enterprise Architecture team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of ServiceNow’s “AI Platform for Business Transformation” vision. We act as technical leaders for our customers most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and architect best in class solutions.

This Leader will play a crucial role in driving our sales efforts by providing strategic technical leadership during the sales process. This individual will lead a team of skilled enterprise architects and collaborate closely with the sales, product, and delivery teams to develop and articulate comprehensive cross-functional strategies and technical solutions that address the business challenges of our largest customers. The ideal candidate will have a strong background in enterprise architecture, a deep understanding of industry trends, and the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.

What you get to do in this role:

• Lead a team of motivated, innovative and collaborative pre-sales Enterprise Architects as they engage with our customer to find new technology solutions to create value.

• Act as an executive sponsor in opportunities and interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey.

• Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions.

• Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape

• Understand the detail behind the ServiceNow platform of platforms architecture and communicate it at various levels

• Work with architecture development methods, modelling approaches and architecture patterns for integration

• Provide thought leadership and collaborate with internal ServiceNow business units and stakeholders

• Scale the impact of the team by identifying, leading and contributing to the creation of best practices, white papers, workshops, etc.

• Develop team members & leaders according to the demands of the business and according to their individual professional goals

• Ensure proper alignment of resources and effective utilization of skill sets within assigned regions.

In order to be successful in this role, we need someone who has:

• Successfully led diverse teams to reach challenging goals and can leverage organizational networks to get things done. Be Hungry and Humble.

• The ability to multiply the effect of a team through situational leadership, constant challenge and a team-first mindset

• 15 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery focused role.

• Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals

• Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills

• An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas.

• Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better.

• A track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future.

• Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.

• Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation

• Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.

• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions

• Experience presenting architecture concepts, designs, and goals to technology leaders and partners

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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