ServiceNow, Inc. Technical Support Engineer in San Diego, California
Technical Support Engineer Location: San Diego, CA
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging you to always be better.
What you get to do in this role:
We are looking for an experienced engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the customer support department and mentoring junior team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong inter-personal skills. Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally. Successful candidates will enjoy a generous earning potential and the chance to expand their role in the company as we grow.
In order to be successful in this role, we need someone who has:
Demonstrated ability to troubleshoot difficult technical issues
Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
Working knowledge of the components in a web applications stack.
The ability to maintain composure under pressure
Experience working well in a team environment while also being able to work productively while unsupervised
Strong personal commitment to quality and customer service
Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
Ability to work with high-value customer administrators and developers.
Excellent time management skills.
Consistent ability to work evenings and weekends
The following additional skills are preferred but not required:
Experience in one (or more) scripting languages: Python, Perl, Unix Shell, Windows Shell)
Demonstrated proficiency with the following Technical Skills
Web Services (consuming or providing) (SOAP, REST)
Data Extraction Technologies (e.g. JDBC, ODBC)
Any bi-directional, automated integration between two systems
TCP/IP, Networking knowledge
Understanding of remote administration via SSH, SNMP, WMI, Powershell.
Experience in any of the technologies on this list: http://wiki.service-now.com/index.php?title=ListofAvailable_Integrations
Strong Familiarity with Eclipse IDE
A fundamental understanding of ITSM, ITIL, and/or CMDB
Strong Experience with relational databases (e.g. MySQL, Oracle
Advanced Unix/Linux experience
Understanding of basic networking and system administration.
The ideal candidate has a Master's degree or a combination of 5+ years of work experience and/or relevant education.
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.