ServiceNow, Inc. Director - AMS Customer Success Enablement Business Partner in Santa Clara, California
Director – AMS Customer Success Enablement Business Partner Location: Santa Clara, CA; Remote Bay Area, CA; San Diego, CA This position reports to: Senior Director of CSG Enablement ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
What you get to do in this role: This is a Business Partner role supporting Mike Rich AVP AMS Sales Region. The AMS customer success enablement business partner position is responsible for aligning business objectives with key stakeholders in designated business units/functions. The position serves as a consultant/trusted advisor to leadership on enablement related issues and objectives in the AMS Region. The successful AMS customer success enablement BP acts as an enablement champion and change agent. The role assesses and anticipates enablement related needs. Communicating needs proactively with our CSG Enablement leadership, teams and business management, the AMS customer success BP seeks to develop strategic and tactical solutions based on the evolving business outcomes and skills required by each type of sales role. The position formulates partnerships across the enablement function and business to deliver value-added services to management that reflects the business objectives of the organization that translate into actionable enablement for each sales role. The AMS customer success BP maintains an effective level of business literacy about the business unit's position, its midrange plans, its culture and its competition. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Conducts regular meetings with respective business partners and stakeholders 2. Consults with leadership and line management, providing enablement guidance when appropriate. 3. Analyzes trends and metrics in partnership with the enablement group to assist where required to develop solutions, programs and learning paths. 4. Manages strategic enablement strategies bringing thought leadership to the AMS customer success stakeholder community. 5. Maintains in-depth knowledge of product release information and workflow acumen related to day-to-day management of the Quarterly Enablement Plan for the various sales personas and ensuring regulatory compliance. 6. Provides day-to-day advisory services, reporting and guidance to stakeholders. 7. Collaborate with shared services teams in both execution and operations to ensure success of deliverables and measurement. 8. Works closely with management and employees to improve skills levels, to increase productivity and retention. 9. Identifies training needs for business units and coaching needs. 10. Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met.
In order to be successful in this role, we need someone who has: • Great communication and can collaborate with cross-functional work teams to provide leadership and consultative services to key stakeholders and SMEs • Participate in incorporation of content into instructional strategies and systematic content flow • Maintain project documentation • Advantageous have an understanding of learning theories and curriculum development/instructional design models. Knowledge of adult learning principles and understanding of effective teaching methodologies and tools. • Demonstrated experience with learning technologies, including learning management systems • A solid understanding of internal business processes and business software used to perform sales opportunity management, pricing and quoting and professional services delivery • Experience in a sales role preferably selling SaaS • Utilization of effective project management techniques to organize projects and to ensure quality; lesson and curriculum planning skills • Excellent grammar, verbal, written, proofreading, technical writing and editing skills • High level of flexibility, creativity and dependability with strong attention to detail • The ability to work in an agile and changing environment, and comfort independently working in a fast paced, multi-task environment • Ability to work collaboratively with multi-disciplinary, global teams • Ability to manage deadlines with multiple non-direct report SMEs
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.