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ServiceNow, Inc. Staff Program Manager in Santa Clara, California

Job Title: Staff Program Manager Location: Santa Clara, CA

Are you fanatical about delivering great products? ServiceNow is looking for a Sr. Program manager that is process-oriented, results driven, and able to drive the software release process and collaborate to build the roadmap for the future. The key to success is the ability to be a flexible thinker and outstanding communicator who is comfortable working cross-functionally to develop and manage rigorous, well-communicated deliverables. In this role, you will drive delivery and capability excellence through the design, development and delivery of solutions and services. This is an opportunity to join the team in a central role helping drive our software release process for some of our key products such as mobile and Virtual Agent

What You’ll Do

  • Work with Engineering Managers and Product Managers to plan and prioritize work

  • Engage teams in program-level planning and execution in multiple sprint increments

  • Work with stakeholders to understand requirements and negotiate solutions to issues

  • Drive process improvements toward the consistent delivery of working product

  • Identify and manage incoming and outgoing dependencies for the team

  • Remove impediments to delivery of the initiatives

  • Communicate status, timelines and risks

We are looking for someone who has 5-8 years of experience as a Program Manager for a software development team who has some combination of the following skills:

  • Build strong, trusting relationships with development teams, product management, stakeholders, and cross-functional development groups

  • Clearly communicate changes/requests to the team and status/compromises to stakeholders

  • Demonstrated competence in key program management best practices: program planning, schedule construction and management; risk assessment & mitigation, change management and predictive metrics

  • Ability to work effectively in both strategic and tactical spaces

  • Proven ability to lead through influence

  • Strong critical thinking and problem-solving skills

  • Excellent organizational skills to be able to coordinate complicated projects

  • Exceptional team building and team management skills, including interpersonal skills, conflict resolution and negotiation.

  • High emotional intelligence to effectively manage a diverse team working in an constrained environment

  • An orientation for execution with a strong process and metrics focus

  • Seek to find compromise when requirements conflict and know how to negotiate with collaborators within or outside the team

  • Encourage, support, and guide continuous improvement of the team, its products, and processes

Qualifications

Minimum qualifications:

  • BA/BS degree or equivalent practical experience.

  • 5-10 years’ experience managing business or product operations

Required Skills

  • 5-10 years’ experience

  • S. in Computer Science/Engineering or equivalent experience

  • Experience in a tech project or program management role for complex engineering products

  • Effective delivery of products using Agile development methodology

  • Great communication, time-management, and teamwork skills

  • Willing to learn and lean in is critical

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